FAQ – Your online shop
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Orders
You can place an order by browsing our products, adding them to your basket, and then clicking on ‘Checkout’. Follow the steps to complete your purchase.
Yes, you can change or cancel your order as long as it has not been dispatched. Please contact our customer service team as soon as possible.
Deliveries
Delivery times vary depending on your location and the type of delivery you choose. In general, standard deliveries take 3 to 7 working days.
Yes, we deliver to many countries. Delivery costs and times will be indicated when you place your order.
Payment
We accept credit/debit cards, PayPal, and other secure payment methods.
Absolutely. We use advanced encryption systems to protect your data.
Returns and refunds
Yes, you may return an item within the time frame specified in our current returns policy and following receipt, provided it is in its original condition. Please refer to the returns page for further details.
Once your return has been received and approved, we will process the refund according to your original payment method. See the returns page for more details.
Customer account
No, you can order as a guest, but creating an account makes it easier to track your orders.
No, you can order as a guest, but creating an account makes it easier to track your orders.
Other questions
You can contact us via our online contact form, by e-mail, or by telephone.
Yes, follow us on our various social media channels to receive our latest offers and discounts.
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