No products in the cart.
RETURN POLICY
Thank you for your purchase. We hope you are happy with your purchase.
However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within one (1) day of the receiving date.
All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customers@diamondock.com to obtain a Return Merchandise Authorization (RMA) number.
After receiving an RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
RETURN IN USA
Univers Digital Marc Diamond LLC
4350 Trinity Mills Road, #3103
Dallas, TX 75287, United States
Cel: +1 469 509 0585
RETURN IN AFRICA
ASAMA CI SARL
Cocody, Angré Djorogobité 1, Abidjan, Côte D’Ivoire.
93X6+57V, Angré, Abidjan, Côte d’Ivoire
Cel: +225 05 01 74 03 03
You may also use the prepaid shipping label enclosed with your package.
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least one (1) day from the receipt of your item to process your return or exchange. Refunds may take 1-7 billing cycles to appear on your credit card statement, depending on your credit card company.
We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- A 20% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
US: +1 469 509 0585
C.I: +225 05 01 74 03 03
Last updated July, 2023
